FAQ
Where do you ship?
Across the United States, and shipping is free on every order with no minimum.
How long will my order take?
Orders are dispatched within 1–3 business days of payment. Delivery then normally takes 3–5 business days, depending on your address and the carrier handling the final leg.
Where do orders ship from?
A warehouse inside the United States. Everything in our catalogue is stocked domestically, which is what keeps delivery to a few days rather than a few weeks.
Will I get tracking?
Yes. A tracking number is emailed to you when your order ships. Allow 24–48 hours after dispatch before it starts updating — carriers scan the parcel a little after it leaves.
Is shipping really free?
Yes, on every order, with no minimum spend. Because stock sits in the US there are no customs steps and no import charges to surprise you later.
How can I pay?
Through PayPal, which handles the payment end to end. You can use a card inside PayPal's own checkout, but we do not take card details on this site — they never touch our store.
Something arrived damaged or wrong
Email us within 7 days of delivery with photos of the problem. We will look at it and offer either a full refund or a free replacement, whichever suits you better.
Can I return something I simply didn't want?
Not at the moment. Returns are limited to items that arrive damaged, defective or wrong. Everything else is a final sale, which is worth knowing before you order.
How are refunds paid back?
To the PayPal account you paid with, normally within 7–10 business days of approval. Your bank may take a little longer to post it.
My order hasn't arrived
Get in touch and we will chase it with the carrier. If the parcel is confirmed lost in transit, you get a refund.